"no matter how hard we try, no matter how good our intentions, we are gong to make mistakes. we are going to hurt people. we are going to get hurt. and if you're ever going to recover, there's only one thing to say. forgive and forget, that's what they say. it's good advice, but it's not very practical. when someone hurts us, we want to hurt them back. when someone wrongs us, we want to be right. without forgiveness, nothing is ever settled. hurts never heal. and the most we can hope for is to forget."